Score your sales calls automatically
AI sales coaching software is an Agent Skill: a written method your AI applies on demand, in Zealos or in any client that reads SKILL.md.
AI sales coaching software is an Agent Skill: a written method your AI applies on demand, in Zealos or in any client that reads SKILL.md.
Automatic call scoring is only fair if the rubric is visible: score the observable things — whether a next step was agreed, whether questions were about the past — and leave judgement to a human.
| name | discovery-questions |
|---|---|
| description | The discovery question bank and which questions belong at which stage. Use when preparing for a first call, writing a call plan, or reviewing whether a discovery call actually discovered anything. |
| allowed-tools | none — this skill adds judgement, not reach |
| compatibility | Zealos, Claude Code, Cursor, Codex and any client that reads SKILL.md |
| license | Free to use and edit |
--- name: discovery-questions description: The discovery question bank and which questions belong at which stage. Use when preparing for a first call, writing a call plan, or reviewing whether a discovery call actually discovered anything. --- # Discovery questions Ask about what happened, not about what they want. People are reliable historians and unreliable architects. ## Opening (situation) - "Walk me through how this works today, start to finish." - "Who touches it besides you?" - "How long has it worked this way?" ## Pain (the part most calls skip) - "When did this last go wrong? What happened?" - "What did that cost — time, money, or a customer?" - "What have you already tried?" *(Reveals budget, urgency and internal politics in one answer.)* - "What happens if this is still true in six months?" ## Consequence - "Who else feels it when this breaks?" - "Is anyone measured on this?" - "What is this competing with for budget?" ## Process - "If you decided this was worth doing, what happens next?" - "Who has told you no before on something like this?" ## Rules - One question at a time. Stacked questions get the easy one answered. - After an answer, count to two before speaking. The second half of the answer is the useful half. - Never ask a question whose answer is in the CRM. - If you leave without a number and a date, it was not a discovery call.
You review every call instead of the three you had time for, and coaching conversations start from a quote rather than an impression.
Feedback arrives the same day, while you still remember why you made the choice you made on the call.
You can see which part of the methodology is not landing across the team, rather than inferring it from win rates a quarter later.
Only when the rubric is published and every score cites the moment behind it. A hidden rubric is a performance-review weapon, not a coaching tool.
Anything requiring context the transcript does not carry — a difficult buyer, a call that was deliberately short, a relationship built off the record.
That is a permissions decision, not a skill one. Most teams that make scores visible to the rep first get better adoption than those that do not.
Post-call automation turns a recorded conversation into the three things that outlive it: the commitments each side made, the fields that changed, and the follow-up that has to go out today.
/call-recap-formatA pre-call brief is worth writing only if it changes what you ask: who is in the room, what they are measured on, what happened last time, and the one question you cannot afford to leave without answering.
/discovery-questionsA follow-up gets a reply when it opens with the specific commitment made on the call, stays under 120 words, and asks for exactly one thing the recipient can answer in a sentence.
/email-rulesA pricing objection is almost never about price: it is a value problem, a comparison to something cheaper that does less, or an internal conversation the buyer has not told you about yet.
/objection-handlingAfter-call work is the twenty minutes nobody books: the CRM update, the recap, the follow-up, the task for the thing you promised — and it is the first work to disappear on a busy day.
/call-recap-formatAn automated standup is only read if it is short and specific: what moved, what is blocked, and what nobody has touched — with the last category being the one that justifies posting at all.
/call-recap-format